Because the pump is airless, oftentimes an air bubble will develop during transportation and cause a clog. To solve this, turn the product upside down and tap the bottom of the product while simultaneously pressing down on the pump. A bit of force may be required in order to disrupt the air pocket. Repeat a couple of times or until the product begins dispensing.
If this does not work, please contact our support team so that they can help you solve the problem.